Customer Service Representatives pay range in Boston
New workers and the lowest-paid 10% earn about $35,720 a year or less, while the top 10% make $75,950 or more. The middle half of customer service representatives in Boston earn between $42,760 and $62,040.
- $36K10th
- $43K25th
- $50KMedian
- $62K75th
- $76K90th
median average · bar = middle 50% of workers · how to read it
| Pay level | Per year | Per month | Per hour* |
|---|---|---|---|
| Average | $53,740 | $4,478 | $25.84 |
| Median | $49,920 | $4,160 | $24.00 |
| Entry level (25th percentile) | $42,760 | $3,563 | $20.56 |
| Experienced (75th percentile) | $62,040 | $5,170 | $29.83 |
*Hourly figures assume 2,080 paid hours a year. Hourly to annual salary.
Customer Service Representatives pay in Boston vs. Massachusetts and the U.S.
Customer service representatives in Boston earn about the same as the Massachusetts average ($52,750) and 15% more than the U.S. average ($46,590). At the median the gap is +12% against the U.S. median of $44,770.
| Area | Average | Median | 10th pct. | 90th pct. | Jobs |
|---|---|---|---|---|---|
| Boston | $53,740 | $49,920 | $35,720 | $75,950 | 37,780 |
| Massachusetts | $52,750 | $49,120 | $35,440 | $74,880 | 49,990 |
| United States | $46,590 | $44,770 | $31,750 | $63,590 | 2,595,750 |
State and U.S. rows: BLS statewide and national estimates, May 2025, which include rural areas.
Customer Service Representatives salary after taxes in Boston
On the average salary of $53,740, a single filer in Boston takes home about $42,993 a year, or $3,583 a month and $1,654 every two weeks. Taxes take 20% of gross pay.
The Boston-Cambridge-Newton, MA-NH metro area crosses state lines, so take-home pay depends on the state where you work:
| State | Per year | Per month |
|---|---|---|
| Working in NH | $45,360 | $3,780 |
| Working in MA | $42,993 | $3,583 |
Single filer, standard deduction: federal income tax (2026 brackets), Social Security, Medicare and state income tax (2026 rules). Massachusetts Paid Family and Medical Leave premiums are not included.
Is Boston a good place for customer service representatives? Pay vs. cost of living
Prices in the Boston area are 8% above the U.S. average (BEA price parity 108.3), so the average $53,740 buys what about $49,637 would buy in a typical U.S. metro. This job pays 0.7 times the median wage of all jobs in Boston ($66,620). A typical home costs $741,868, or 13.8 years of this average salary before tax.
Customer Service Representatives salary in other Massachusetts cities
Boston ranks 1st of 6 Massachusetts metro areas for this job, the best-paid in the state.
- Boston$53,740
- Barnstable$50,560
- Worcester$50,020
- Pittsfield$47,760
- Springfield$47,740
- Amherst$46,320
All Customer Service Representatives salaries in Massachusetts
Highest-paying cities for customer service representatives
San Jose, CA pays this job the most of the metro areas we cover ($63,890).
- San Jose, CA$63,890
- San Francisco, CA$61,320
- Midland, MI$57,930
- Stockton, CA$57,650
- Seattle, WA$56,350
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Customer Service Representatives salary in Boston: questions
How much do customer service representatives make an hour in Boston?
$25.84 an hour on average, and $24.00 at the median (BLS, May 2025).
What is the entry-level customer service representatives salary in Boston?
The lowest-paid 10% earn about $35,720 a year and the 25th percentile is $42,760, a fair guide to starting pay.
What is the customer service representatives take-home pay in Boston?
About $42,993 a year ($3,583 a month) for a single filer on the average salary of $53,740. Massachusetts Paid Family and Medical Leave premiums are not included.
Do customer service representatives earn more in Boston than elsewhere?
The average here is 15% more than the U.S. average for this job ($46,590).
Sources and how to read this page
- Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates for metropolitan areas. SOC code 43-4051; area Boston-Cambridge-Newton, MA-NH (14460). Relative standard error of the mean wage: 1.1%.
- U.S. and statewide figures: BLS OEWS national and state estimates, May 2025, every employer including rural areas.
- Cost of living: Bureau of Economic Analysis regional price parities (RPP), 2024; 100 = U.S. average.
- Home value: Zillow Home Value Index. Typical-wage figure: OEWS all occupations, same metro.
- Take-home pay: Single filer, standard deduction: federal income tax (2026 brackets), Social Security, Medicare and state income tax (2026 rules). Massachusetts Paid Family and Medical Leave premiums are not included.
- Job concentration: location quotient 0.84, this job is about as common as in the U.S. overall.
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